1.Who We Are
RentMan is an online property management platform operated by Compuzone (Pty) Ltd ("we", "us", "our"), a company registered in South Africa. We provide software that enables landlords, property agents, tenants, and contractors to manage residential and commercial rental properties.
As the operator of this platform, Compuzone acts as the Responsible Party for your personal information as defined under the Protection of Personal Information Act, 4 of 2013 (POPIA).
Website: https://irentman.com
Contact: privacy@trugent.co.za
2.Information We Collect
2.1 Account Registration
- Email address and password
- Account type (Landlord, Tenant, Agent, or Contractor)
- Referral or reference code (optional)
2.2 Profile Information
- First name and last name
- South African identity number or passport number
- Primary and secondary mobile phone numbers
- Home and office phone numbers
- Postal address (street, suburb, city, province, postal code, country)
2.3 Payment & Financial Information
- Bank account details (account holder name, account number, branch code, bank name)
- Payment method preferences
- Subscription plan and billing history
- Lease counts and associated pricing
2.4 Usage & Technical Data
- IP address and device type
- Browser type and version
- Pages visited, features used, and session duration
- Error logs and crash reports
2.5 Information Collected on Behalf of Users
Landlords and agents may upload or enter personal information about tenants and contractors (e.g., for lease agreements or inspection reports). In these cases, the landlord or agent is responsible for ensuring they have lawful authority to share that information with us.
2.6 Social Login
If you register or log in using a third-party provider (such as Google), we receive basic profile information (name, email, provider ID) from that provider, subject to your privacy settings with them.
3.How We Use Your Information
We use your personal information to:
- Create and manage your account and user profile
- Provide, operate, and improve the RentMan platform
- Verify your identity and prevent fraud
- Process subscription payments and generate invoices
- Send one-time passwords (OTPs) for account verification
- Send transactional notifications (rent reminders, lease updates, payment confirmations) via email and SMS
- Provide customer support and respond to your enquiries
- Generate rental reports and financial summaries for your use
- Comply with legal and regulatory obligations
- Improve platform security and monitor for abuse
We do not sell your personal information to third parties, nor do we use it for automated profiling that produces legal or similarly significant effects without your explicit consent.
4.Legal Basis for Processing
Under POPIA, we process your personal information on the following grounds:
| Processing Activity | Legal Basis |
|---|---|
| Account creation and platform access | Performance of a contract (your use of the service) |
| Identity verification | Legal obligation / legitimate interest |
| Payment processing | Performance of a contract |
| Transactional notifications (SMS, email) | Performance of a contract / legitimate interest |
| Marketing communications | Consent (opt-in only) |
| Fraud prevention and security | Legitimate interest / legal obligation |
Where processing is based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
6.Data Retention
We retain your personal information for as long as your account is active or as needed to provide services to you. When you close your account, we will delete or anonymise your personal information within 90 days, except where we are required to retain it for legal, regulatory, or tax purposes (typically up to 5 years for financial records under South African law).
Lease documents, inspection reports, and financial records relating to concluded tenancies may be retained for up to 3 years after the lease end date for dispute resolution purposes.
7.Security
We implement appropriate technical and organisational measures to protect your personal information, including:
- Encrypted data transmission (HTTPS/TLS)
- Hashed and salted password storage (never stored in plain text)
- Role-based access controls — users only access data relevant to their role
- OTP-based email and account verification
- Regular security assessments
No method of transmission or storage is 100% secure. If you suspect unauthorised access to your account, please contact us immediately at security@trugent.co.za.
8.Your Rights Under POPIA
As a data subject, you have the following rights:
To exercise any of these rights, email us at privacy@trugent.co.za with your request. We will respond within 30 days.
If you believe we have violated your rights under POPIA, you may lodge a complaint with the Information Regulator of South Africa: www.justice.gov.za/inforeg/
10.Children's Privacy
RentMan is not intended for use by persons under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at privacy@trugent.co.za and we will delete it promptly.
11.Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will notify you by email or by displaying a prominent notice within the platform at least 14 days before the change takes effect. The "Last updated" date at the top of this page indicates when the current version was published. Your continued use of RentMan after the effective date constitutes acceptance of the updated policy.
12.Contact Us
For any privacy-related questions, requests, or complaints, please contact our Information Officer:
We aim to respond to all privacy requests within 30 calendar days. Complex requests may require additional time, in which case we will notify you of the delay.